Maxdata maintains its commitment to provide an effective and efficient support. Therefore, it has been continuously investing in improving support processes namely through its own proprietary solutions improved over the years.
Our Clinidata®CRM web portal, available to all customers, is the latest innovation of Maxdata in terms of the support service. You can view a more detailed description of this service, or access it if you are already our customer.
Telephone Support: It is the normal and privileged support type, almost always provided promptly in the following hours: 9am-1pm and 2pm-6pm (GMT). These intervals can be extended to 24 hours a day and 7 days a week, if the client hires this service level.
Remote Intervention: Using the Internet, and after client approval, Maxdata technicians remotely connect to the applications installed on the client. This accelerates problems resolution and eliminates the need of travelling to client facilities in order to solve software problems. Such remote interventions may be used for instance to perform corrections, analyze/optimize the databases, install new programs, analyze and make backup configurations in detail, etc.
24/7/365 Support: Especially directed to emergency laboratories. The support is provided by senior technicians that are able to solve most of the problems through a remote connection.
Periodic Visits: The richness and potential of the Clinidata products that resulted from 30 years of evolution, in combination with the continuous incorporation of new modules and capabilities, does not allow a complete explanation of the various features and its benefits in the initial installation. Periodic visits may represent a great asset to the laboratory, resulting in substantial reductions in labor costs.