Clinidata®CRM was launched in August 2009 and since then many were those who could make use of the benefits of this solution.

Clinidata®CRM allows our customers to submit incidents and service requests and to see useful and personalized information immediately and at any time, 24 hours a day. This is a unique solution on the market that contributes to increase the efficiency and transparency of our support service.

Clinidata®CRM allows to submit incident/service request tickets and provides access to several types of information:

Technical support

 Tickets pending resolution
 Tickets being processeds
 Tickets pending customer response
 Tickets already completed
 Tickets cancelled and reason for cancellations

New developments or corrections

 Tickets not yet processed
 Tickets pending technical evaluation
 Tickets pending distribution to a technician
 Tickets in progress
 Tickets already concluded and installeds
 Tickets cancelled and reason for cancellation

Visit Technical Reports

 Technical reports of all the visits performed to customer facilities. Reports are available in PDF and can be accessed at any time.

Management Reports

 Service delivery and service revision reports, including a comparison of Service Level Agreements (SLAs) agreed vs SLAs met, and an analysis of customer relationship indicators such as satisfaction surveys, complaints, incidents and service requests, in order to propose possible adjustments to the services provided.

Version Book

 Access to the features, improvements and corrections made in each application, grouped by version and release.

Proposals

 PDF version of all pending and accepted proposals.

Newsletters

 List of all the newsletters already sent.