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Clinidata®CRMwas launched in August 2009 and since then many were those who could make use of the benefits of this solution.
Clinidata®CRM allows our customers to submit incidents and service requests and to see useful and personalized information immediately and at any time, 24 hours a day. This is a unique solution on the market that contributes to increase the efficiency and transparency of our support service.
Tickets pending resolution
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Tickets pending customer response
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New developments or corrections
Tickets not yet processed
Tickets pending technical evaluation
Tickets pending distribution to a technician
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Visit Technical Reports
Technical reports of all the visits performed to customer facilities. Reports are available in PDF and can be accessed at any time.
Service delivery and service revision reports, including a comparison of Service Level Agreements (SLAs) agreed vs SLAs met, and an analysis of customer relationship indicators such as satisfaction surveys, complaints, incidents and service requests, in order to propose possible adjustments to the services provided.
Access to the features, improvements and corrections made in each application, grouped by version and release.
PDF version of all pending and accepted proposals.
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